To reserve a seat, you need to complete the course registration form on the course webpage, providing your personal details and your organisation's invoicing information. Within one working day, a member of the European Academy's Communications Team will contact you with a pro-forma invoice and further details. Pro-forma invoices are typically paid within two weeks of issuance, except in specific cases with exceptional circumstances. Your seat is tentatively reserved until payment is received, and your registration is finalized once payment is confirmed. For those paying online during registration, your seat is confirmed immediately, and a final invoice will be sent to you within one working day. If your organisation has specific payment requirements (e.g., adding a purchase order number or paying after course completion), you can note this in the comments section of the registration form for added flexibility.

Payments can be made via bank transfer or credit card, and all major credit cards are accepted. After registration, you will receive a pro-forma invoice to proceed with the payment via bank transfer. If your organisation requires a regular invoice instead, please let us know and we will be happy to accommodate your request. For those who choose to pay online during the course registration form submission, a final invoice will be sent within one working day. The payment is considered complete once the full amount is credited to the provider’s bank account. Please note that any bank charges or payment processing fees are the responsibility of the participant. The participation fee does not include travel, accommodation, or personal expenses, and VAT is applied separately if applicable.

After your registration is confirmed, you will receive a link to the Pre-Training Survey, which is sent one week before the course. This survey assesses your level of knowledge and understanding, and expectations from the course, allowing the expert to adjust the content to the specific needs of the group. In the week before the course begins, you will also gain access to the e-learning space, which remains available for 6 months after course completion. For online training, you will receive Zoom credentials and hard copies of the course materials delivered to your address via courier services. For in-class courses, venue information and directions will be provided, and hard copies of the materials will be distributed on the first day of training. Upon course completion, you will receive a link to the Post-Training Survey to provide feedback, along with hard copies of your Digital Certificate of Training Completion and a free voucher for the PM² Basic Certification Exam.

The training is offered both online and in-class at various locations across Europe, with upcoming cities announced on our website. Whether you attend online or in-person, the course combines lectures, interactive sessions, and practical group exercises. The online training is conducted through Zoom and uses collaborative tools to ensure high levels of interaction, allowing participants to engage with trainers and peers, take part in group discussions, and collaborate on exercises in real time, ensuring a dynamic and engaging learning experience.

For online courses, all sessions follow Central European Time (CET), which is the time zone of Brussels. In-class courses, however, follow the local time zone of the specific country where the course is being held. Please make sure to check the time zone when planning your participation, especially for online sessions.

Yes, all participants receive both soft and hard copies of the course materials. Soft copies are accessible through the e-learning space, which remains available for 6 months after the course completion. For online training, hard copies are delivered via courier services to the shipping address you provide during registration. For in-class training, hard copies will be handed out at the course venue on the first day, before the training begins.

Yes, upon successfully completing the course, you will receive a digital Certificate of Training Completion. This certificate will acknowledge your commitment and accomplishments throughout the training. You will have the convenience of easily accessing, downloading, and sharing your certificate, which can also be added to your professional LinkedIn profile, or shared with potential employers to highlight your new qualifications.

We understand that plans can change. Should you be unable to attend the course, you can request a cancellation at any time before the course start date. In some cases, full or partial refunds are available, depending on the timing of your cancellation. Additionally, you have the option to transfer your registration to a future course. For full details, please click here to view the course's terms and conditions.

Yes, you can transfer your registration to another participant without any additional fees. To do so, simply submit your request via email to [email protected] at least 7 days before the course start date. In exceptional circumstances, if you are unable to meet the 7-day notice for transferring your registration, you can still notify us via email, and we will review the request on a case-by-case basis to accommodate the transfer where possible.

Yes, group discounts are available for organisations registering multiple participants for the same course session. For more details, please contact us at [email protected], and we will be happy to provide information on the discount structure for group bookings.

Yes, we offer in-house delivery of our full range of training courses, either online or on-site. For larger teams or organisations requiring specific project assistance, this is an ideal option. If you are interested, simply send your request to [email protected], and we will be happy to prepare a comprehensive proposal tailored to your needs